What Information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way, which includes your Name and Email Address on our forms. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  

 

How do we collect Information?

Information is collected when you submit a form on our website or register for an event. This includes your Name and Email Address. This information is collected so that we can respond to your contact requests, provide you with updates on events or send you our email newsletters. We also use the information to track event capacity and attendance. Your personal information will only be used for the specific purposes stated above.  

 

Why do we collect Personal Information?

We collect such Non-personal and Personal Information for the following purposes: 

• To provide and operate our services; 

• Including responding to contact forms, email newsletters and event updates.  

• To provide you with ongoing assistance and technical support; 

• To be able to contact you with general or personalised service-related notices and promotional messages; 

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our website & services;  

• To comply with any applicable laws and regulations. 

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How do we store, use, share and disclose your Personal Information?

Our Website is hosted on Wix.com. Wix.com provides us with an online platform that allows us to run our website, event listings, and public forms. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Access to our servers is protected by accounts enabled with 2-step verification. Form submissions are also sent to our Core Team emails hosted on Microsoft 365 Business, the Personal Information you submit via the form (including, but not limited to, Name and Email) is sent to enable us to respond to your contact request. Where possible, we have registered our location as the UK, agreeing to the relevant Data Policies for our Service providers to enable us to comply with the UK GDPR and DPA 2018.  

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Who has access to my Personal Information?

Only our Core Team Volunteers can access your personal information held on our Wix and Microsoft 365 platforms. We will not share your Personal Information or messages you send us with our Partner organisations unless you agree for us to refer you to one of our Partners if we feel that they are better suited to respond to your message - in this case, we will send them an email with only the necessary information rather than grant them access to our website servers. Please note that our Partners may use different platforms and have their own Privacy Policies, we recommend you check the respective policy in these instances. We reserve the right to pass on information to law enforcement if we are required to do so by law.  

 

How do we communicate with you?

We may contact you in reply to a message you have sent us (via our forms or Facebook) or update you on an event you signed up to. Additionally, we operate a mailing list which we use to update you on various news, events or other topics. For these purposes we may contact you via the email you provided us or the social media account you used to contact us with.  

 

How do I update my data, withdraw consent or get a copy of my data?

We comply with UK GDPR and DPA 2018. We will only use your data for the specified purpose and will remove it once that purpose has been fulfilled. We must also keep your information up-to-date if we need to use it in an ongoing manner (e.g. our newsletter). You also have the right to withdraw consent for us to use your data or to request a copy of the data we hold on you. To do so, you can use our contact form or email GDPR@lgbtchelt.co.uk.  

 

Privacy Policy Updates 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. This policy was last updated on 31st March 2022. The latest changes include updates to the wording (including amendments and removal) to more reflect our services now being hosted by Microsoft, associated wording changes and updates to reflect the compliance with UK GDPR and DPA 2018. 

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