What Information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way, which includes your Full Name and Email address on our forms. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile if you have an account on our website.
How do we collect Information?
Information is collected when you submit a form on our website (contact us or email sign up) or register for an event. This includes your full name and email address. Our website is also connected to Facebook, and we store those messenger conversations, including a link to your Facebook profile on our website server. This information is collected so that we can respond to your contact messages, provide you with updates on events or send you our email newsletters. We also use the information to track event capacity and attendance. Your personal information will only be used for the specific purposes stated above.
Why do we collect Personal Information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
Including responding to contact forms, email newsletters and event updates.
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose your Personal Information?
Our Website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to run our website, event listings, blog posts and public contact forms. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Access to our servers is protected by accounts enabled with 2-step verification.
Who has access to my Personal Information?
Only our Core Team Volunteers can access your personal information held on our Wix platform. We will not share your Personal Information or messages you send us with our Partner organisations unless you agree for us to refer you to one of our Partners if we feel that they are better suited to respond to your message - in this case, we will send them an email with only the necessary information rather than grant them access to our website servers. We reserve the right to pass on information to law enforcement if we are required to do so by law.
How do we communicate with you?
We may contact you in reply to a message you have sent us (via our forms or Facebook) to reply to messages you’ve sent or update you on an event you signed up to. Additionally, we operate a mailing list which we use to update you on various news, events or other topics. For these purposes we may contact you via the email you provided us or the social media account you used to contact us with.
How do I update my data, withdraw consent or get a copy of my data?
We comply with GDPR. We will only use your data for the specified purpose and will remove it once that purpose has been fulfilled. We must also keep your information up-to-date if we need to use it in an ongoing manner (e.g. our newsletter). You also have the right to withdraw consent for us to use your data or to request a copy of the data we hold on you. To do so, you can use our contact form or email GDPR@lgbtchelt.co.uk.
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